Hold damaged packages and all their contents including shipping materials. Please call or email us at firstname.lastname@example.org within 5 business days of the delivery so that we can initiate the freight claim process with UPS and discuss replacements. Failure to contact us within this time frame will prevent us from filing a freight claim.
Return or Exchange Merchandise
If you desire to return or exchange any items, please contact us at 281-568-0444or email us at email@example.com for the return shipping address and a Return Authorization Number which MUST accompany the items you are returning. We will accept returns provided they are returned to us within thirty (30) days from receiving them. Returns must be in new, unaltered condition and in factory packaging where applicable and must include a copy of your sales receipt or invoice. When items are received back, we will credit your original method of payment based on the value of the items received back less the original shipping cost and up to a 15% restocking fee. When returning items back to us, please pack them properly for shipping and insure the package for the value of the return shipment. We cannot credit you for merchandise lost or damaged in transit. Do not ship returns back COD.
Returns or Exchanges on SpecOpsGear Sales Purchased from Another Source
We do not accept returns or exchanges of any SpecOpsGear Sales purchased from another source. You must contact them to discuss their return and refund policy. In some cases, we may be able to help with a simple exchange directly if you received the wrong version of an item. Contact us for further instructions in the case of an exchange.
Defective or Incorrect Merchandise
If you received incorrect or defective merchandise, please contact us at 281-568-0444 or email us at firstname.lastname@example.org to discuss the problem. We will reship any replacement items at our expense or refund you in full for incorrect or defective merchandise you have received. If something is not what you expected, let us know and we’ll do everything possible to satisfy you. Please include a copy of your sales receipt. Do not send returns back COD.